Demo
Watch a ticket solve itself — up to the point it needs you
This is one ticket from a customer email to a shipped fix and a reply, replayed step by step. Step four is not a slide: the demo genuinely stops there until you approve or decline, because that is what the product does.
- A customer emails the address you already publish
- It works out what the message actually is
- It investigates and prepares the actual fix
- It stops and waits for a human decision
- It ships, replies on the original thread and closes
A customer emails the address you already publish
- From: dana@brightpath.example
- Subject: Checkout fails when I try to pay
- “I get an error on the payment step every time. Three of my staff tried. We can’t place orders at all today.”
- Captured as ticket NL-1184 — full thread, headers and attachments attached.
What you just watched
- 01
It reads everything that arrives
Every message from every connected source is captured in full — sender, thread, attachments, and the whole history — and stored against one ticket per conversation, so nothing lives only in one person's inbox.
- 02
It works out what the message actually is
The AI classifies each arrival as a bug, a request or a question, sets urgency from the language used, and attaches it to the right product. An outage reads as urgent even when nobody typed the word.
- 03
It investigates before anyone is paged
For a defect, the AI opens the affected codebase, reproduces the fault, finds the cause and writes the fix as a reviewable change with tests — the same work a developer would do, started within seconds of the email landing.
- 04
Nothing ships until a human says yes
Every fix stops in an approval queue with the diagnosis, the proposed change and what it touches. You approve, you edit, or you decline. Routine requests can be pre-approved; anything sensitive never is.
- 05
It answers the customer and closes the loop
Once approved, the change is released and the reply goes back on the original thread in your own words. The ticket resolves itself, with the full trail of who decided what.
- 06
It counts the time and shows the portfolio
Every ticket carries the real time spent from first touch to resolution, rolled up per product and per client — so support becomes a number you can bill, staff and forecast against.
Want it run against your own inbox?
On a booked demo we connect one of your real support addresses in a sandbox workspace, send a ticket through it, and you approve the fix yourself. Thirty minutes, nothing to install, no change to your live mail.